Shipping Policies & FAQs
Here are our general shipping policies.
USPS Priority and FedEx Ground are the shipping methods available for online orders. Please note, USPS Priority is a shipping method of the US Postal Service and choosing this does not RUSH or PRIORITIZE the amount of time to prepare your order for shipment. Customers may provide their FedEX account number if a faster shipping method is required, however this does not rush the preparation time to ship your order. An additional fee may be required to prepare your order faster then normal and make available to the shipping company.
Fedex Express Saver - Generally 3 days transit time. Note, choosing FedEx Saver means approximately 3 days shipping (transit), it doesn't mean you receive it 3 days from date of order.
How quickly your item ships depends on a great number of factors. In stock items generally ship within 1 - 2 business days. If you choose a personalized engraved gift or any item that requires debossing or imprinting of any kind, this will add 2 - 3 days to the time to process your order. For corporate logo's to be debossed on leather goods, this process takes approximately 7 - 10 days.
We will notify you by email of any out of stock (backorder) items in your order and provide an "estimated" shipping date. You will have the option to log in to our system and cancel that individual item or indicate if you wish to keep the order open until a certain date or until it is back in stock.
In some circumstances, rush orders are available for an additional fee. Contact us for details and provide the item # and your desired delivery date for a rush fee quote.
Our system automatically emails a tracking number to your email address when the shipping label is generated. Track your Order using our online tracking form. Please note, it may take up to 24 hours for UPS, FedEX or USPS to show the tracking information. This is due to the fact that packing of our gifts sometimes occurs after the daily pickup from the shipping companies. In this instance, your item is packed, labeled and ready for pickup by the shipping companies but they will not show up in their system until they pick up the order the next business day.
At this time, we only ship to the United States. Unfortunately, we do not ship to Canada, Europe or any other destinations. For large orders, we may make an exception provided we ship the merchandise on your shipping account number.
The best way to receive your item as quick as possible is to choose an "in-stock" item. In stock items show the quanity available on the item page. Gifts for Professionals is proud to maintain a diverse catalog of nearly 20,000 unique gift ideas. The variety and depth of our catalog means every item isn't in stock. If you are on a deadline, inquire with us about the quickest gifts available for engraving. Some out of stock items can be replenished with 24 - 48 hours, while some special order items may take 6 weeks. Inquire with us if you have a deadline.
Remember, to order as far in advance as possible for the smoothest and most cost effective purchase.
Shipping Costs are Non-Refundable
Please note shipping costs are not refundable. This includes the original shipping cost and the cost to return your item for a refund. lease see our returns policy for more information.
In rare cases where a customer receives incorrect merchandise, we will pay for the return shipping of the wrong item and the shipping for the correct item to be sent. However, the original shipping method will be used. NO RUSH SHIPPING.
Customer Supplied Shipping Numbers
Gifts for Professionals may-allow customers to ship an item via a customer's U.P.S. or FedEx corporate shipping account. Often customers make this request when an item is rushed. Also, on occasion, the Gifts for Professionals staff may offer it as a courtesy to the customer.
In using the customer supplied shipping account number, it results in a cost-savings to the customer -- especially on express shipments or on corporate orders which weigh a substantial amount. No additional charge is made by Gifts for Professionals to ship these items and it is solely at the discretion of Gifts for Professionals to provide this service.
In the event an item is damaged in shipment while using a customer supplied corporate shipping account number, the customer must file the claim with their shipping vendor (UPS or FedEx) for reimbursement. No products shipped on a customer-supplied UPS or FedEx number may be returned to Gifts for Professionals due to damage occurring during shipments. Insurance through the shipper's account will provide account holder with reimbursement.
Gifts for Professionals retains the right to reject anyone's UPS or FedEx number and use the Gifts for Professionals account if such number is deemed unacceptable or unusable. The customer will, in these cases, be billed for the shipping charge incurred.